§ 35.114 WORKPLACE MONITORING.

   (A)   Workplace monitoring may be conducted by the town to ensure quality control, employee safety, security, and satisfaction of resident or customers of town services. Employees who regularly communicate with residents or customers of town services may have their telephone conversations monitored or recorded. Telephone monitoring is used to identify and correct performance problems through targeted training. Improved job performance enhances the residents’ and customers of town services’ image of the town as well as their satisfaction with the services provided by employees.

   (B)   Computers furnished to employees are the property of the town. As such, computer usage and files may be monitored or accessed. Refer to Policy #516—Computer and Email Usage (§ 35.112) and Policy #517—Internet Usage (§ 35.113) for additional information.

   (C)   The town may conduct video surveillance of non-private workplace areas. Video monitoring is used to identify safety concerns, maintain quality control, detect theft and misconduct, and discourage or prevent acts of harassment and workplace violence.

   (D)   The town is sensitive to the legitimate privacy rights of employees and every effort may be made to guarantee that workplace monitoring is done in an ethical and respectful manner.

(Ord. 2020-26, passed 1-12-21)