(A) Residents and customers of town services are among the town’s most valuable assets. Every employee represents the town to the residents, customers of town services, and the public. The way employees do their jobs presents an image of the entire town. Residents and customers of town services judge all of the employees by how they are treated with each employee contact. Therefore, one of the first business priorities for all employees is to assist any resident, potential resident, or customer of town services. Employees should not engage in arguments, debates, or lengthy discussions with residents or customers of town services regarding the town’s policies, procedures, or services. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention that employees give to residents and customers of town services. Any employee who receives a complaint from a resident or customer of town services should refer the individual to the Town Manager.
(B) Should the town need to perform work, or approve others to perform work on or around a citizen’s property that could damage areas of the property including, but not limited to: trees, sod, or other related areas, the town will notify the property owner in writing prior to the commencement of work, unless there is an emergency situation that must be dealt with immediately. In an emergency situation, every effort will be made to contact the property owner by phone prior to the commencement of work.
(C) Personal contact with the public, manners on the telephone, and the communications sent to residents and customers of town services are reflections not only of each employee, but also of the professionalism of the town. Positive relations with residents and customers of town services not only enhance the public’s perception or image of the town, but also pay off in greater loyalty.
(Ord. 2020-26, passed 1-12-21)