(A) Deposits. Any deposit required by grantee shall bear interest at a rate consistent with other service providers that require deposits.
(B) Antennas and Antenna Switches. The grantee shall not, as a condition to providing cable service, require any subscriber or potential subscriber, to remove any existing antenna structures for the receipt of over-the-air television signals. The grantee shall install, upon the request of the subscriber, an RF or antenna switch where required for the provision of services provided by the grantee as required by federal law.
(C) Lockout Devices. The grantee shall provide to the potential subscriber, as part of its promotional literature, information concerning the availability of a lockout device for use by a subscriber. The grantee may to require a reasonable deposit or purchase price for the use of this device, as set forth in the rate schedule. The lockout device described herein shall be made available to all subscribers requesting it beginning on the first day that any cable service is provided.
(D) Reconnection. The grantee shall restore service to customers wishing restoration of service provided customer shall first satisfy any previous obligations owed.
(E) Free Disconnection. Subscribers shall have the right to have cable service disconnected without charge. Such disconnection shall be made as soon as practicable and in no case later than 15 days following receipt of notice to grantee of same. A refund of unused service charges shall be paid to the customer within 30 days from the date of termination of service.
(F) Delinquent Accounts. Grantee shall use its best efforts to collect on delinquent subscriber accounts. In all cases, the grantee shall provide the customer with at least ten working days written notice prior to disconnection.
(Ord. 99-38, passed 7-6-99)