(A) The Public Utilities Commission will endeavor to collect delinquent accounts promptly. In any case where satisfactory arrangements for payments have not been made, the Public Utilities Commission may, after procedural requirements of division (B) have been complied with, discontinue service to a delinquent customer by shutting off the water at the curb stop. When water service to any property has been discontinued, service shall not be restored except upon payment of all delinquent amounts plus a fee for disconnection and reconnection as specified in Public Utilities regulations.
(B) Water shall not be shut off under division (A) until notice and opportunity for a hearing by the Manager of the Public Utilities or his or her delegated representative have first been given to the owner of the property. The notice shall be personally served or sent registered mail and shall state that if payment is not made before ten days have elapsed from the date stated in the notice, the water supply to the property will be shut off. The notice shall also state that the owner, or their representative, has the right to appear before the Public Utilities Commission, at the next scheduled meeting, to appeal the shut off. The property owner is required to contact the Public Utilities office at least three working days before the meeting to request being included on the monthly agenda of the Commission meeting. If it is the finding of the Public Utilities Commission that due process has been afforded the owner and no payment agreement has been reached, the water service to that property will be discontinued on the next working day after the Commission meeting.
(Ord. 315, passed 5-1-2006; Ord. 315, passed 3-22-2017)