Water service to delinquent customers shall be discontinued or disconnected in accordance with the following:
(Code of Iowa, Sec. 384.84)
1. Notice. The Clerk shall notify each delinquent customer that service will be discontinued or disconnected if payment of the combined service account, including late payment charges, is not received by the date specified in the notice of delinquency. Such notice shall be sent by first class mail to the customer in whose name the delinquent charges were incurred and shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance or disconnection.
2. Notice to Landlords. If the customer is a tenant, and if the owner or landlord of the property or premises has made a written request for notice, the notice of delinquency shall also be given to the owner or landlord. If the customer is a tenant and requests a change of name for service under the account, such request shall be sent to the owner or landlord of the property if the owner or landlord has made a written request for notice of any change of name for service under the account to the rental property.
3. Hearing. If a hearing is requested within 48 hours of receipt of the delinquency notice, the City Administrator shall conduct an informal hearing and shall make a determination as to whether the discontinuance or disconnection is justified. If the City Administrator finds that discontinuance or disconnection is justified, then such discontinuance or disconnection shall be made, unless payment has been received.
4. Delinquency Notice Tag Fee. A delinquency notice tag fee shall be charged at the time a delinquency notice leaves City Hall and must be paid with past due balance to avoid water services being discontinued or disconnected. The amount of charge is identified in the City of Adel’s Fees Schedule.
5. Turn-On/Reconnection Fees. A turn-on fee shall be charged at the time of the turn-off where separate turn-off and turn-on trips are made necessary before payment is rendered and the service is restored to a delinquent customer. The amount of charge is identified in the City of Adel’s Fees Schedule.